Casper Mattress Return Process

Casper s sleep trial spans 100 nights in length.

Casper mattress return process.

An obsessively engineered mattress at a shockingly fair price. We also don t recommend putting your mattress directly on the floor. Customers may return a maximum of two items of the same product type. Now the cost of those returns is being scrutinized as the online company prepares to go public.

If you decide that your casper products aren t right for you within your trial period we re happy to help troubleshoot or initiate the return process. Provided the items are received in donatable condition we ll process a full refund once we receive them back at our facility. For this trial the required break in period is 30 nights. Casper was created to re imagine sleep from the ground up beginning with its obsessively engineered outrageously comfortable mattress.

My entire experience with casper is best described as miserable. I emailed casper support to start a return process. For smaller items like our bedding pillows and dog beds you can visit our return center. Try sleeping on a casper for 100 days with free delivery and painless returns.

Casper changed mattress shopping with the promise of a 100 night risk free trial and easy returns. After 30 nights have elapsed you may return the mattress for a full refund and couriers will retrieve it from your residence. Any other kind of box spring or bed frame won t give your foam mattress the support it needs. There are no return fees.

From there you ll print a prepaid shipping label and drop the box off at ups. If you have a frame at home make sure you use a firm non spring foundation or a bed frame with slats that are less than 4 inches apart. I ordered the mattress and it arrived in a speedy 3 days.